JPMorgan Executive Director - Quality Assurance Know Customer 

India, Karnataka, Bengaluru 

565111883

Short Job Description:This role has significant management responsibility leading a team size of 30+ employees and requires Operations leadership/expertise managing matrix reporting relationship. The incumbent will lead a team performing Know Your Customer (KYC) Quality Assurance (QA)

As an Executive Director for KYC Quality Assurance teams and the Data Analytics team. You will be responsible for conducting a continuous analysis against Anti-Money Laundering (AML) and KYC internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of global KYC due diligence files. This is a highly visible multi-faceted leadership role that leads KYC QA strategy development, execution, data analysis and reporting processes.

Job Responsibilities:

• Lead and manage KYC QA testing program and related processes
• Drive process and program improvements with effective change management and communication routines
• Manage testing coverage and reporting to provide valuable insights on issue trends and controls to global stakeholders
• Lead the team ensuring testing results, reporting, calibration processes are completed with efficiency, effectiveness and timeliness
• Manage the team effectively to ensure testing results meet internal quality and productivity goals; actively manage team capacity to deliver desired results to global stakeholders
• Facilitate cross-functional working groups to drive day-to-day progress against strategic initiatives
• Report and analyze various processes to seek ways to transform and streamline user experience
• Solicit and incorporate feedback from key stakeholders
• Implement effective management and communication routines to support a talented team of employees
• Participate in external regulatory exams, audits, and CCOR reviews
• Prepare and deliver presentations to executive stakeholders

Required Qualifications, Capabilities and Skillset:

• Graduate Degree with 10+years of proven leadership experience
• Experience in Banking, Anti-Money Laundering/Financial Crimes and Risk/Control Management preferred
• Experience leading large and complex strategic initiatives including automation, program enhancement and reporting
• Proven ability to provide strategic thought leadership and deliver desired outcomes
• Strong knowledge/advanced skills of MS Excel, PowerPoint, and SharePoint
• 10 + years of proven leadership experience
• Strong analytical and end-to-end problem-solving skills
• Intelligent, confident, and action-oriented and an ability to influence across functions
• Excellent verbal and written communication skills, with a strong attention to detail
• Ability to prioritize issues and handle multiple tasks effectively; be proactive in a fast-paced environment

Preferred Qualifications, Capabilities and Skillset:

• Expert in process improvement and change management with a focus on JPMC cultural values and enterprise goals
• Prior experience leading large-scale transformations in processes and programs
• Organized, self-motivated and a team player that effectively works with peers and stakeholders across the globe
• Ability to create concise communication materials and present to senior stakeholders
• Strong interpersonal collaboration skills – ability to interact with colleagues at all levels in a peer-like manner and achieve goals
• Possesses excellent judgment, knows when to escalate complex issues to senior management or functional partners with relevant expertise
• Comfortable with change, ambiguity, debate, and informed risk-taking