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JPMorgan Executive Director - Quality Assurance Know Customer 
India, Karnataka, Bengaluru 
565111883

29.06.2024

Short Job Description:This role has significant management responsibility leading a team size of 30+ employees and requires Operations leadership/expertise managing matrix reporting relationship. The incumbent will lead a team performing Know Your Customer (KYC) Quality Assurance (QA)

As an Executive Director for KYC Quality Assurance teams and the Data Analytics team. You will be responsible for conducting a continuous analysis against Anti-Money Laundering (AML) and KYC internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of global KYC due diligence files. This is a highly visible multi-faceted leadership role that leads KYC QA strategy development, execution, data analysis and reporting processes.

Job Responsibilities:

  • Lead and manage KYC QA testing program and related processes
  • Drive process and program improvements with effective change management and communication routines
  • Manage testing coverage and reporting to provide valuable insights on issue trends and controls to global stakeholders
  • Lead the team ensuring testing results, reporting, calibration processes are completed with efficiency, effectiveness and timeliness
  • Manage the team effectively to ensure testing results meet internal quality and productivity goals; actively manage team capacity to deliver desired results to global stakeholders
  • Facilitate cross-functional working groups to drive day-to-day progress against strategic initiatives
  • Report and analyze various processes to seek ways to transform and streamline user experience
  • Solicit and incorporate feedback from key stakeholders
  • Implement effective management and communication routines to support a talented team of employees
  • Participate in external regulatory exams, audits, and CCOR reviews
  • Prepare and deliver presentations to executive stakeholders

Required Qualifications, Capabilities and Skillset:

  • Graduate Degree with 10+years of proven leadership experience
  • Experience in Banking, Anti-Money Laundering/Financial Crimes and Risk/Control Management preferred
  • Experience leading large and complex strategic initiatives including automation, program enhancement and reporting
  • Proven ability to provide strategic thought leadership and deliver desired outcomes
  • Strong knowledge/advanced skills of MS Excel, PowerPoint, and SharePoint
  • 10 + years of proven leadership experience
  • Strong analytical and end-to-end problem-solving skills
  • Intelligent, confident, and action-oriented and an ability to influence across functions
  • Excellent verbal and written communication skills, with a strong attention to detail
  • Ability to prioritize issues and handle multiple tasks effectively; be proactive in a fast-paced environment

Preferred Qualifications, Capabilities and Skillset:

  • Expert in process improvement and change management with a focus on JPMC cultural values and enterprise goals
  • Prior experience leading large-scale transformations in processes and programs
  • Organized, self-motivated and a team player that effectively works with peers and stakeholders across the globe
  • Ability to create concise communication materials and present to senior stakeholders
  • Strong interpersonal collaboration skills – ability to interact with colleagues at all levels in a peer-like manner and achieve goals
  • Possesses excellent judgment, knows when to escalate complex issues to senior management or functional partners with relevant expertise
  • Comfortable with change, ambiguity, debate, and informed risk-taking