EY GPS - ServiceNow Developer Supervising Associate 

United States, Virginia, Arlington 

565055931

Your key responsibilities

• Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
• Administer user roles, permissions, and security settings in accordance with company policies.
• Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
• Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
• Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
• Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.
• Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
• Build custom forms, reports, and dashboards for business users.
• Implement and manage integrations between ServiceNow and third-party systems (REST/SOAP integrations, import sets, etc.).
• Provide technical expertise and training to users and other team members on ServiceNow functionality and best practices.
• Provide Tier 2/3 support for complex incidents or requests related to ServiceNow.
• Troubleshoot, debug, and resolve complex ServiceNow issues, ensuring fast resolution and minimal impact on business operations.
• Document solutions and issues in a knowledge base for future reference.

Skills and attributes for success

• Undergraduate degree in Computer Science, Information Systems, Business Administration or related field
• Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies.
• Experience with ServiceNow integrations (REST, SOAP, Import Sets).
• Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform.
• Knowledge of ServiceNow reporting, dashboards, and performance analytics.
• Experience with workflow tools
• Strong understanding of US Government’s expectations for IT control environment
• Ability to plan, execute and deliver on projects in a timely manner
• Ability to multi-task on varying projects and initiatives
• Attention to detail; organized and thorough
• Excellent analytical and critical thinking skills
• Ability to work with a diverse and geographically distributed team

To qualify for the role, you must have

• 3+ years of experience as a ServiceNow Developer and/or Administrator.
• Strong hands-on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required.
• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Application Developer (CAD) is preferred.
• Ability to obtain and maintain a Top Secret Security Clearance

Ideally, you’ll also have

• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible time off policy with plus 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being.Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry

• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you