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Apple AppleCare Training Instructional Designer United States, North Carolina, Cary 565040698
27.07.2024
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Description
In this role, you will design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies. Key responsibilities of this role include:
Minimum Qualifications
- Minimum 3 years of instructional design experience on projects involving adult learners
- Superb written and verbal communication skills and proficiency writing instructional content
- Experience designing, building, and assessing curricula used in asynchronous and synchronous classroom-based or virtual training environments
- Proficiency with instructional design models and methodologies
- Experience authoring training content in a learning content management system or other authoring tools
- Exposure to web authoring and multimedia tools, such as basic HTML, Dreamweaver, and Pixelmator Pro
- Bachelor’s degree or equivalent work experience in a related field
Preferred Qualifications
- Call center or customer service exposure and experience
- Experience crafting learning content for global adult audiences
- Experience with project management
- Experience as a solo or lead content developer on instructional design projects
- Proficiency with Apple operating systems, such as macOS, iOS, iPadOS
- Proficiency with Apple software applications including Pages and Keynote
- 5+ years of instructional design project experience
- Master's degree in a related field
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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