Wells Fargo Infrastructure Engineering Senior Manager 

United States, North Carolina, Charlotte 

563083377

About this role:

Wells Fargo is seeking an Infrastructure Engineering Senior Manager. This role directly supports:
• Automation of operational tasks to reduce manual intervention, thereby improving Mean Time to Recovery (MTTR) and ensuring adherence to Service Level Agreements (SLAs).
• Determine appropriate strategy and actions of technology operations team to meet deliverables
• Implementation of Operations Automation capabilities that reduce human error, enforce consistency, and accelerate incident response across a growing and diverse LOB footprint.

​​In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Information Technology Systems Operations
• Manage the operational outcomes of key IT services delivered by middleware messaging integration – MQ, Solace, KAFKA
• Engage and influence stakeholders, internal partners and peers
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing and internal applications consumed by the Business
• Drive key strategic initiatives associated with infrastructure availability
• Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Determine appropriate strategy and actions of information technology systems operations messaging (integration) team to meet deliverables

Required Qualifications:

• 6+ years of Infrastructure Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 6+ years of Middleware Messaging (Integration) application experience (IBM MQ, KAFKA)
• 5+ years working closely with Middleware Integration engineers, application architects, application development teams, and infrastructure hosting teams

Desired Qualifications:

• 5+ years of Unix/Linux operating system administration with shell scripting proficiency
• 5+ of leadership in issue resolution at scale and across the stack of technology - transport, session, presentation, and application layers
• 5+ years experience in technology operations and/or engineering
• 5+ years of accomplishment in meeting or exceeding metrics/quotas/KPIs and receiving positive customer feedback.
• 3+ years of scripting and task automation (Python, JSON, YAML)
• 3+ years of Ansible playbook development
• 6+ years of network, compute, database infrastructure, IT operations
• Understanding of the software life cycle and implementation process
• Experience with ServiceNow/JIRA or similar customer and issue tracking system
• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience
• Strong problem-solving skills with a focus on managing business outcomes through collaboration with multiple internal and external parties.
• Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.
• Strong analytical skills with high attention to detail and accuracy
• Effective in a non-hierarchical culture of collaboration, transparency, safety, trust
• Proven knowledge of standard concepts, practices, and procedures within the relevant business function (e.g., ITS)
• Understanding and knowledge of various internal roles (both business and technology) and how they interact with their product
• Advanced knowledge of technical/business environment and problem determination strategies
• REST API development
• GIT usage, CICD build/pipeline management

Job Expectations:

• Full time telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.