HP Technical Support Engineer 

United States, Idaho, Boise 

561853347

Description -

You’ll be helping make our custom

Responsibilities

• Provide L2/L3 technical support for HP Workforce Experience Platform (WXP) customers, including troubleshooting and resolving issues related to endpoint experience monitoring, AI-driven analytics, and automated remediation tools.

• Manage incoming incidents, service requests, and escalations, ensuring timely resolution and customer satisfaction.

• Deploy and configure WXP solutions across customer environments, ensuring proper integration with enterprise IT systems.

• Proactively monitor customer environments for experience-impacting issues and work to resolve them before they affect end-users.

• Assist customers in optimizing their WXP dashboards, automation rules, and AI-driven insights to improve IT efficiency and employee experience.

• Collaborate with internal teams, including product engineering and customer success, to relay customer feedback and drive product improvements.

• Provide technical guidance and best practice recommendations for customers leveraging WXP’s capabilities.

• Document solutions, troubleshooting steps, and best practices in the WXP knowledge base.

Requirements:

• Strong analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of issues.

• Deep understanding of Digital Employee Experience (DEX) solutions and enterprise IT service management.

• Detail-oriented, diligent, and able to manage multiple customer issues effectively.

• Working knowledge of enterprise network architecture, device performance analytics, and cloud-based IT operations.

• Confidence to operate in a customer-facing role, with excellent communication skills.

• Ability to work with minimal direction and adapt quickly to new technologies

The following skills and attributes are a plus:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.

• Experience with ITSM tools like Salesforce, endpoint management platforms like Microsoft Intune, or analytics platforms like Splunk.

• Familiarity with HP WXP’s AI-driven automation and digital experience monitoring features.

• Hands-on experience configuring and optimizing enterprise DEX solutions.

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave ( )

Full time

No shift premium (United States of America)

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.