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Intuit Sr Technical Support Engineer United States, California, Mountain View 561657052
10.04.2025
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Responsibilities
- Coach and develop a team to provide technical and partner support
- Ensure contracted support commitments are exceeded
- Communicate frequently with bank executives to maintain close partnerships
- Maintain technical knowledge of APIs, including FDX and OFX
- Work cross-functionally with product, platform, and customer success teams to deliver timely support commitments
- Build and maintain relationships with contracted partners
Qualifications
- Bachelor's degree in Computer Science or related field
- 5+ years' leadership experience in client or partner-facing customer support
- Excellent verbal and written communication skills
- Familiarity with APIs, including FDX and OFX
- Experience leading teams
- Ability to work independently and in a team
- Flexible schedule and availability for long hours
- Deep understanding of Incident Management processes
- Strong Project/Program Management experience
- Thorough knowledge of supported products: Quicken Windows/Mac, Quickbooks Windows/Mac, and Quickbooks Online
- Ability to learn complex financial services concepts quickly
- Familiarity with Intuit's aggregation application
- Accurate and logical problem-solving skills
- Collaboration for end-to-end quality customer experience
- "Teach" mindset for non-technical explanations
- Clear verbal and written communication with customers and co-workers
- Priority management skills
- Adaptability in communication style
- Troubleshooting to identify and document hardware and software issues
- Incident management and escalation experience
- Supports multiple product lines/modules/products/services
- Strong familiarity with Splunk, REST API concepts, and authentication and authorization methods
- Independent research, analysis and decision-making
- Demonstrates initiative and excellent problem-solving skills
- Ability to support organizational business needs such as training or process documentation
- Bachelor’s degree or relevant work experience in Online Banking and API Connectivity
- Minimum of 3 years’ relevant experience in resolving complex technical issues with Intuit software or connected banking services
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