Airbnb Senior Systems Engineer Payments SRE / TechOps 

India, Karnataka, Bengaluru 

561295990

Senior Engineer, Payments Tech Operations

About Payments TechOps:

The Vision of Payments Techops is to empower Payments Engineering teams in delivering exceptional payment experiences to our Guests and Hosts through a foundation of Operational Excellence. TechOps shall achieve the same by

• Driving the ‘Customer Centric Payments Observability’ through the Flow level monitoring
• Driving ‘Customer Excellence’ by managing all customer service escalations (incl. potential) for the Payments Engineering teams
• Enhancing the ‘Engineering Productivity’ of the Payments Tech teams through proactive automations and tech-enabled processes

What you’ll do:

• Drive the Flow level observability strategy including instrumentation & operations to enhance the detection & mitigation capabilities
• Drive initiatives independently to fix root-causes identified from the repeat issues observed across monitoring platforms - challenge the status quo and follow through to completion
• Build proactive alerting and real-time monitoring tools to help identify issues early and in-collaboration with Product engineering teams, resolve the issues in a timely manner
• Develop observability standards/ framework for new product readiness to ensure service reliability in SOA and distributed systems
• Build Domain Expertise to achieve Scalability - by understanding the nuances of Payments - across processing, compliance and infra
• Drive large scale migration and adoption projects on Observability & Reliability by cross-collaborating with various Payments teams
• Collaborate with large set of stakeholders across engineering, infrastructure and operations teams to align and implement foundational & Operational programs
• Automate our alerts configuration across various observability tools (eg. Watchpoint, Kibana, Datadog etc.) that work across signals - metrics, logs and traces
• Bring ideas to life (i.e. production) to help make the lives of engineers better
• Advocate and implement reliable design patterns (circuit breakers, graceful degradation, end-point monitoring etc.)
• Partner with the broader Airbnb organization to learn from incidents through a blameless post mortem process
• Automate as much as humanly possible and always configure as code

About You:

• 8+ years of technical experience, with 5+ years of relevant industry experience in a fast paced tech environment
• Experience in building and implementing Observability/ SRE along with expertise in building availability/Reliability tools in a similar environment
• Experience in driving E2E SRE initiatives (L2/L3) and improving observability & reliability, preferably in the payments space
• You have strong working knowledge across observability tools (eg. DataDog, Open Telemetry etc.) & SRE Practices
• Experience in Application and Tool development (Java, .Net, Python) in Microservices environments. Previous experience in AI/ML will be a plus.
• Experience with initiatives across Auto scaling, Self-healing mechanism, Chaos Engineering, Performance optimization techniques will be a plus
• You have excellent communication skills and the ability to work well within a team and with teams across timezones
• You are a strong problem solver and have worked in a team that is on-call for production systems before
• Technical leadership: hands on experience leading project teams and setting technical direction and strategy
• You are passionate about efficiency, availability, technical quality and system quality

Offices: Bangalore, India