Fortinet Technical Account Manager - Sydney 

Australia, New South Wales, Sydney 

559725725

As a Technical Account Manager, you will:

• Collect, analyse and change recommendations of configuration information.
• Collect and analyse customer network information.
• Collect and analyse packet trace information.
• Recommend actions based on analysis.
• Educate customers (gaps in networking, product knowledge etc.).
• Provide installation and configuration assistance.
• Be responsible for the reproduction of customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly site visits for your managed accounts.
• Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America).
• Develop best practice deployment and troubleshooting methodology documentation.
• Analyse support request, completion of requests for information and documentation.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Minimum of 5 years relevant professional experience preferably in the network industry.
• Strong network security and routing experiences.
• Scripting and Windows server app experience.
• Exceptional customer service orientation and strong communications skills.
• Proficient with MS Word, PowerPoint, and Excel.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• Willing to travel.
• Bachelor's degree and/or relevant experience.