Amazon Support Engineer IV L5 

India, Tamil Nadu 

559202155

With over 120 million members, Goodreads is the world’s largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.You will be on a dynamic team that works on a broad range of technologies which impact the back-end infrastructure and operational capabilities of large-scale Goodreads community. As a Support EngineerManager , you’ll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure, associated processes and systems.This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities
* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.
* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.
* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.
* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
* Resource planning to support various program asks.
* Drive initiatives to maximize operational efficiency.
* Defining measurable metrics to gauge progress against objective Support goals.
* Build best-of-class support engineering teamChennai, TN, IND

- 6+ years of software development, or 6+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls