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Apple Customer Success Manager United States, California, Sunnyvale 558570311
23.01.2025
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Description
In this role, you will:
Minimum Qualifications
- 2+ years in an Enterprise Customer Success or Sales Product Support role
- Bachelor’s degree, or equivalent experience, or certification in Customer Success
- Proven proficiency in customer retention, presentation skills, and ability to work independently to drive delivery of customer success
- Proven experience in customer success or related roles (account management, consulting, or solution sales)
- Expertise in solution selling and a deep understanding of consultative sales processes, with a focus on customer needs and business outcomes.
- Experience working cross-functionally with sales, product, and technical teams to drive customer success and inform the product roadmap.
Preferred Qualifications
- Experience working in an environment with the following areas is a plus: Claris or FileMaker Product Suite, Software-as-a-Service (SaaS)
- Experience in onboarding customers, effectively communicating product features and support processes
- Exceptional active listening skills, with a keen ability to discern and address customer needs
- Ability to align internal resources to meet customer requests and escalations
- Inspires and motivates peers and fosters cross-functional cooperation
- High level of emotional intelligence and empathy in interpersonal interactions
- Deep understanding of project lifecycles for custom development, including requirements gathering, solution design and implementation, along with knowledge about product customization and integrations. Hands-on experience with FileMaker, Claris Connect, and Claris Studio is a plus.
- Ability to translate complex technical solutions into clear business value propositions for customers
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $93,288 and $140,608, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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