Amazon Process Lead German Alexa Shopping Operations 

India, Haryana, Manesar 

558542583

Key job responsibilities
* Experience in managing process and operational escalations
* Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
* Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
* Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps
* Be a SME for the process and a referral point for peers and junior team members
* Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
* Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
* Ability to perform deep dive in the process and come up with process improvement solutions
* Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

* A Bachelor’s Degree and relevant work experience of 3+ years.
* Candidate must demonstrate language proficiency in German language - verbal, writing, reading and comprehension. Required language level: B2(B2.2)/C1 or above.
* Candidate must demonstrate ability to analyze and interpret complex SOPs.
* Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
* Strong communication and interpersonal skills to effectively guide and mentor associates.
* Ability to work collaboratively with cross-functional teams.
* Thoroughly understand multiple SOPs and ensure adherence to established processes.
* Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation.
* Lead and participate in process improvement initiatives.
* Comfortable working in a fast paced, highly collaborative, dynamic work environment · Willingness to support several projects at one time, and to accept re-prioritization as necessary.
* Adaptive to change and able to work in a fast-paced environment.

Experience with Artificial Intelligence interaction, such as prompt generation and open AI's