JPMorgan Technology Resilience Manager 

United Kingdom, England, London 

558411817

Role Description

As the Technical Resiliency Lead you will play a pivotal role in ensuring the resiliency of our critical services and overall technical platform. You will lead a team responsible for all elements of managing technology resiliency plans. This role works collaboratively across our engineering and business teams, and at a firm wide level providing expert guidance to our senior leadership and influencing technology direction across the organisation.

The second part of the role is to work with Application Owners, to deliver market leading Technology Resiliency plans and Crisis playbooks to ensure we know how to respond to threats and incidents which may affect our operations within a completely cloud orientated environment.

This role is ideal for highly motivated individuals with advanced problem solving and communication skills.

As you know, technology and financial services do not sleep, so the Global team you’d be joining support availability on a 24/7/365 basis. We operate a follow the sun model, which means you’ll work your daylight hours and handover to one of our other Resiliency Managers when your shift finishes for the day.

In return we’ll invest in your growth and career development at Chase, as you’ll be working as part of a global network, supporting the newest and innovative ideas in resiliency.

Job responsibilities:

• Ensure Application Impact Analyses (AIAs) and Technology Recovery Application Planning have been undertaken for all [key] Applications
• Ensure effective Application Components are in place for all impacted Applications and all the applicable Application Testing is in place (Sustainability/Disaster Recovery/External Testing)
• Design Annual Testing Plans for both Application and Business Resiliency Testing Requirements
• Ensure all Technology continuity documentation is reviewed, maintained, updated and tested/exercised on a regular basis as per Firmwide Standards and Policy
• Representation for technology at control domain committees
• Focal point for technology audit and regulatory requirements
• Management of technology controls risk and control framework
• Manage a globally diverse technology resilience team in their day to day tasks

Required qualifications, capabilities and skills:

• Proven ability to lead with influence, work methodically and calmly under pressure, facilitating and collaborating with colleagues to deliver the right outcomes for our business and customers.
• Possess excellent proven written and verbal communication skills.
• Prior experience of Technology Resiliency is essential.
• Handle conflict situations and ability to make decision.
• Business analytical skills around reporting & governance.
• Root cause analysis skillset on the data.
• External market knowledge and trends.
• Strong problem solving, analytical, and time management skills.
• Experience in Cloud based environments.
• Ability to influence stakeholders both within our internal organisation and with external suppliers and vendors.