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Google Service Deliver Manager Consumer Support YouTube United States, Georgia, Atlanta 558269072
24.06.2024
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in HR, Business or related field, or equivalent practical experience.
- 8 years of experience overseeing outsourced operations or operations management.
- Experience with Six Sigma, Lean, or other process improvement methodologies.
- Experience managing consumer support vendor operations for technology companies.
Preferred qualifications:
- MBA or Master's degree.
- 7 years of experience in problem solving, third-party vendor relationships, user documentation, and user training.
- Experience in sourcing and management techniques, vendor services management and agreements.
- Knowledge of SQL, analytics and Operations Six Sigma certification (or other relevant operations coursework).
- Familiarity with issues surrounding global-technology platforms.
- Deep knowledge of workforce management practices. Ability to handle multiple senior stakeholders, influencing strategy and execution at all levels
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