F5 Security Support Engineer 

India, Telangana, Hyderabad 

556719579

Role Overview:

In this role, you will work closely with experienced engineers in a fast-paced environment!

Network Operations:

• Take proactive and reactive steps to ensure network uptime for F5 clients.

• Engage directly with our clients who need additional assistance in configuration and troubleshooting.

• Provide real-time guidance to customers on network configurations.

• Document actions taken in incident management systems, knowledge base, or ticketing systems as required

• Earn trusted advisor status internally and externally.

• May take a technical leadership role during network incidents.

• Collaborate with and support multi-functional teams.

• Identify and work with senior engineers on process and procedure improvements.

• Provide mentoring and coaching to junior engineers.

• Should act as the informal or technical lead on a shift (depending onscheduling/resources).

• Ensures documented processes and procedures are kept up to date.

Other responsibilities

• Align with F5’s information security policies and protect information assets from unauthorized access, disclosure, modification, destruction or interference.

• Responsible for promptly reporting security events or potential events or other security risks to F5.

• Performs other related duties and projects as assigned

Knowledge, Skills and Abilities:

• Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration.

• Possesses a solid ability to diagnose server or network alerts, events or issues.

• Ability to gather, interpret and explain log files from a variety of sources.

• Experience providing operational reviews to customers, including historical trends, data analysis, and product or industry updates.

• Understanding of common information architecture frameworks.

• Experience with Disaster Recovery plans and related technologies.

• Excellent time management, organizational, and interpersonal skills; an ability to prioritize multiple concurrent tasks and projects with minimal supervision

• Experience supporting and deploying network infrastructures.

• Experience supporting corporate customers in production environments.

• Must be able to relay technical information to customers with different levels of technical competence.

• Ability to work in a fast-paced environment.

• Analytical thinker with solid attention to detail

• Strongtroubleshooting/problem-solvingability; ability to create efficient solutions to complex problems.

• Excellent verbal and written communication skills.

• Ability to review the work of others critically and provide constructive feedback.

• Experience with F5 hardware, software, and utilities like iRules, iApps, and iControl. a plus

Required Qualifications:

• 2+ years’ experience in Network Engineering

• Prior SOC or NOC experience

• Solid background in customer service and incident management

• Ability to excel in a face paced, challenging, operations environment

• Computer Science and/or graduate degree or equivalent experience

• Ability to communicate technical and operational details fluently in English (written and oral). Multi-lingual a plus.

Physical Demands and Work Environment:

• Duties are performed in an Operations Center environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone and read printed material.

• Working in an environment where work hours are scheduled shifts in a full-time position.

• This role may require work outside of core business hours including early morning, late evening, overnight, weekends, and holidays.

• May be required to travel (5%), including possible international travel.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.