GE HealthCare Field Service Engineer - Northwest 

United States, Arkansas 

556473224

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

Completing Preventative Maintenance and Field Modification Instruction.

Ordering and managing repair parts cycle times.

Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

Maintaining tools and test equipment properly and ensuring they are calibrated.

Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

May include training of clinical staff on designated equipment.

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education, or Associates Degree

2 years’ experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 + years’ experience servicing electronic equipment.

Experience interfacing with both internal team members and external customers as part of a solution-based service process.

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

Experience troubleshooting and responding to customer concerns.

Located in or willing to locate to NW Arkansas

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Complete all planned Quality and Compliance training within the defined deadlines

Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

Ensure timely dispatch closure (if applicable).

Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame (if applicable).

Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.