Citi Group Customer Service Intermediate Analyst 

Poland, Warmian-Masurian Voivodeship 

555620003

The overall objective of this role is to manage the training needs for a portfolio of high-profile clients and serve as single point of contact for receiving and managing Client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner.

Key Responsibilities:

• Act as client trainer with training to be delivered either remotely or, when occasionally required onsite in the client’s premises
• Ensure new customers are installed and trained on all our suite of products
• Provide technical support and training to our clients on all Citi’s Electronic Applications
• Thoroughly manage the daily training request queue ensuring all requests are dealt with within the given deadline
• Cooperate with internal and external cross-functional partners to deliver a superior training experience that exceeds client expectations
• Contribute to short and long-term projects and engage with global partners where necessary to highlight developments and/or improvements to meet client requirements

Requirements:

• 2-5 years of customer service experience
• Previous training experience preferred
• Fluent English speaker
• Demonstrated project management and organizational skills to prioritize multiple tasks
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality client experience with a focus on building client relationships and achieving quality results
• Additional languages would be an advantage with a focus on Italian, German and Spanish

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home, flexible working hours
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management

Time Type:

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