BMC Project Analyst- 

India, Maharashtra 

555366944

Responsibilities:

• Demonstration and Presentation : Conduct high-impact demonstrations of ITSM solutions to partners and potential customers, showcasing the value and capabilities of our products.
• Use Case Development : Collaborate with partners to understand their unique challenges and develop detailed use cases and implementation scenarios that demonstrate the effectiveness of our solutions.
• Technical Support and Consultation : Provide ongoing support to partners, assisting with the technical aspects of solution deployment and customization.
• Training and Enablement : Develop and deliver training materials and sessions to empower partners with the knowledge and skills needed to succeed with our ITSM solutions.
• Feedback Loop Management : Act as the liaison between partners and our product development teams, translating partner feedback into actionable insights for product enhancements.
• Market Awareness

Required Skills:

• Technical Proficiency : Strong understanding of ITSM principles and technologies, with experience in platforms such as BMC
• Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Problem-Solving : Strong analytical and problem-solving skills, with a creative approach to overcoming challenges.
• Project Management : Experience in managing projects from conception to completion, ideally within the ITSM context.
• Customer Orientation : Strong customer service skills and a commitment to delivering high-quality support.
• Adaptability : Ability to work in a dynamic environment and adapt to changing partner needs and technology landscapes.
• Teamwork : Proven ability to work collaboratively in a team and across organizational boundaries.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in IT service management or a similar role.