Boston Scientific Senior Business Services Analyst 

United States, Minnesota 

555308180

Your responsibilities will include

• Serving as the business owner for Salesforce CPQ to improve quoting efficiency and accuracy; facilitate communications and training to drive rollout and adoption
• Leveraging Salesforce Agentforce and GenAI to create data-driven business cases for AI-enabled solutions and quantify value in revenue uplift, cycle-time reduction, cost-to-serve savings; prioritize use cases, and define KPIs for pilot and rollout success
• Partnering with the global Service Sales organization to understand needs, identify opportunities for improvement, and implement technology-based solutions to resolve issues
• Supporting end users by triaging issues, resolving defects, and delivering enablement and training content; be a subject-matter expert on Salesforce instance for service sales
• Implementing changes to GSMS product hierarchy, uphold standards, and promptly handle requests for new or extended materials; be the subject-matter expert for service materials (ZSER/KMAT), manage updates and maintain the offering catalog and global entitlement mapping
• Integrating Pricing and Model N processes to minimize price exceptions and quote rework; partner with IT and Billing on order-to-cash handoffs
• Collaborating with IT to manage SAP S4 HANA transformation impacts and ensure quoting continuity
• Facilitating cross-functional workshops to identify and prioritize use cases, align on business requirements and to-be processes; partner with product owner to develop and deliver solutions
• Implementing Lead‑to‑Opportunity funnel with Marketing Cloud; define SLAs, dashboards, and self‑service analytics (Tableau/Power BI)

Required qualifications

• Bachelor’s degree in business, engineering, information systems, or related discipline with hands-on Salesforce experience
• Minimum 8 years of experience in a sales operations, business analysis and/or commercial excellence role
• Experience with change management and leading enterprise program/ project rollouts; ability to facilitate training design and delivery
• Ability to operate autonomously and influence cross-functional teams; avility to communicatie effectively with indivials on all levels
• Experience with executive‑ready storytelling, workshop facilitation, and global stakeholder management
• Ability to travel up to 5% globally

Preferred qualifications

• Certified Salesforce Admin
• Experience with Salesforce Sales Cloud, Agentforce, Service Cloud, ServiceMax, CPQ and/or GenAI applications
• Lean/Six Sigma (Green Belt or above)
• Marketing Cloud and/or Lead management
• Familiarity with SAP S4/HANA, KMAT (configurable materials) and/or ZSER service materials
• Experience with MedTech or medical capital equipment, service contract lifecycle management, service business and/or subscription models

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.