Juniper 22012R-Credit Collections Spec 

India, Karnataka, Bengaluru 

553954861

Position Title: Credit & Collections Spec 2

Reports to: Credit & Collections Senior Manager

Roles and Responsibilities

Duties & Responsibilities :

• Perform collection duties on delinquent accounts.
• Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
• Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
• Maintain complete and accurate records of all accounts.
• Handle difficult collection problems in order to eliminate the need for outside collection efforts.
• Handle all the AR adjustments like, creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations and disputes
• Handle incoming payments and remits and account reconciliation
• Recommend accounts to be referred to collection agencies in a timely manner.
• Online billing to our top customers

Education : Bachelor’s Degree

Skills :

• Basic knowledge of accounting, banking, and finance
• Knowledge of SAP, CRM is a must
• Foreign language expertise is added advantage (German/Spanish)

Experience :

• Minimum of 5-6 years in B2B collections domain
• Exposure to large dollar volume customers
• Successful record of communicating with internal and external customers
• Demonstrated problem resolution
• Demonstrated process improvement
• Exposure to Letter of Credit, Standby letter of credit & bank guarantees
• Understanding VAT & TAX requirements
• Experience in handling all AR related disputes

Characteristics :

• Professional phone etiquette
• Ability to communicate (verbal and written) effectively
• Good organizational skills
• Ability to consistently meet deadlines
• Shows initiative in decision making
• Ability to set priorities
• Attention to detail
• Goal oriented
• Able to work individually (self-starter) and in a team environment
• Work in APAC / EMEA shift

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.