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Gong Manager Sales Engineering United States, California, San Francisco 553665658
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RESPONSIBILITIES
- Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
- Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
- Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology.
- Assist prospects and customers with Business Assessments (POCs, Pilots).
- Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
- Craft content to show customers how to leverage Gong for specific use cases.
- Solution complex business and technical requirements and explain them in simple terms.
- Assist with RFPs and questionnaires in the context of sales cycles.
- Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Services, Product Management, Engineering) in order to get deals across the line.
- Partner with and support Marketing on demand gen activities (webinars, conferences, events).
- Contribute reusable assets to the Sales Engineering team and the company at-large.
- Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.
- 4-6 years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience.
- Experience selling into any of the following industry verticals is a plus: Financial Services (Banking/Insurance/Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
- A passion for serving the customer, which has played out in customer-facing pre-sales/sales roles; ideally sales engineering.
- Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
- Experience with data flows, AI & ML concepts, analytics, APIs / webhooks, or JSON.
- Understanding of security and privacy pertaining to SaaS systems.
- Understanding of essential sales workflows, including Forecasting and Prospecting.
- Knowledge of go-to-market (GTM) sales team personas.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Passion for technology and problem solving.
- Able to make the complex sound simple!
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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