PNC Partner Relations Manager Linga 

United States, Virginia, Arlington 

553576773

Key responsibilities of this individual contributor role will include building and maintaining relationships, partner communication, driving partner success, performance monitoring and reporting, internal coordination, product enhancement and feedback and partner advocacy.Experience in the restaurant industry is required.Job Description

• Resolves complex and high-risk issues that have reached an escalation point within the assigned business segment. Actively coaches and mentors members of the assigned team. Acts as an escalation point and subject matter resource for complex issues from the assigned business segment. Balances customer and service partner demands received from multiple channels in an accelerated and challenging environment.
• Researches, analyzes and makes decisions for complex escalated customer complaints, while taking into account regulatory and investor requirements through all customer channels.
• Documents the problem resolution process and response to internal and external stakeholders, including senior level executives/managers, for investigated complaints.
• Acts as a point person/subject matter expert for any escalated issues from the enterprise. Provides coaching and guidance to representatives. Facilitates discussions with internal and external parties to influence alignment of outcomes.
• Acts as a customer advocate in accordance with our Customer Advocacy Principles. Identifies trends negatively impacting customer experience and escalates to the proper channels for root cause analysis.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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