targeted, and effective fashion. Continued acceleration in quality lead delivery will deliver results against Home Lending Objectives and Key results associated with upper funnel performance targets (e.g., lead generation).
Job responsibilities
- Understand and reinforce Home Lending’s customer acquisition strategies
- Understand intersection between, and dependencies across, workstreams
- Analyze deliverable performance against stated objectives and success measures in partnership with Data & Analytics and other relevant stakeholders to assess performance and inform recommendations and next steps
- Collaborate with stakeholders to understand and address challenges promptly, and with precision, while ensuring that teams are empowered to execute and deliver with quality
- Anticipate and identify issues that will inhibit attainment of goals and proactively solve those problems
- Own complex and ambiguous situations, overcome obstacles, and deliver outcomes
- Leverage customer, operational, and adoption/engagement analytics to develop, evaluate, and advocate potential solutions
- Advocate and maintain a strong control environment across workstream activity
- Build relationships with multiple diverse stakeholders across JPMorganChase
Required qualifications, capabilities and skills
- 5+ years of experience or equivalent expertise in customer success, internal strategy, or management consulting roles in financial services
- Demonstrated ability to influence strategy adoption and lead generation performance
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
- Proven ability to learn new technologies and teach it to others
Preferred qualifications, capabilities and skills
- Experience in one or more of Home Lending, Marketing, Digital Channels, P&I, CAMP, or Sales
- Experience with strategic structuring and frameworks