Wells Fargo Lead Systems Operations Engineer - Major Problem Workflow Coordinator 

United States, Arizona, Chandler 

552580891

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Expereince and in-depth knowledge of conducting Root Cause Analysis with multiple stakeholders on all priority major

• incidents to assist in driving towards identifying Root Cause, the associated Problem Task actions, and the creation and

  publishing of detailed Root Cause Analysis Reports

• Expereince in project coordination, process improvement and team support
• Strong organization skills, time management, attention to detail, and analytical abilities
• Major Incident management experience
• Excellent written and verbal communication skills
• Experience working with ServiceNow or equivalent
• Experience working with Microsoft Teams or equivalent
• Experience working with Cloud technologies
• Experience working in an Agile team environment
• Advanced problem solving and technical troubleshooting capabilities
• Strong attention to detail and accuracy skills
• Experience navigating through ambiguity
• Ability to quickly establish credibility to build and maintain effective working relationships

Job Expectations:

• Manage daily operations: Oversee the day-to-day workflow and scheduling within Major Problem Management
• Communication: Ensure efficient communications between departments and stakeholders
• Task Coordination: Assign tasks and set task and action timelines to ensure timely completion
• Quality Control: Perform quality reviews and provide feedback to problem managers and coordinators
• Process Improvements: Identify and implement process and system improvements
• Major Problem Support: Provide technical support and assist in training new employees
• Reporting: Maintain productivity reporting and monitor problem workload volumes
• Planning and supporting proactive problem management and recurring incidents
• Maintain strong relationships with business and technology partners
• Proactively identify stability issues or risks that could negatively affect platform areas

Pay Range

$96,600.00 - $206,100.00

18 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.