Uber GL Specialist 

United States, West Virginia 

552228869

What You Will Do

• Deliver 5-star, in-person support to our driver-partners
• Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
• Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app
• Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
• Help brand the Uber name and get driver-partners excited to be on the road
• Stay on top of new Uber policies, procedures, and programs that affect driver-partners
• Contribute with valuable insights from the business to improve the driver experience through the Operations Team
• Own personal metrics for customer support and performance.
• Ensure quality by doc audit.

What You Will Need

• 3+ years of experience leading teams or managing cross-functional projects with measurable outcomes.
• Strong communication and interpersonal skills with a proven ability to motivate and guide team members.
• Demonstrated ability to prioritize tasks, manage timelines, and drive operational excellence in a fast-paced environment.
• Communication skills, with the ability to interact and connect with many types of personalities
• Enthusiasm about our product
• Passion for working with others in a high performing team
• Ability to quickly and efficiently problem solve and troubleshoot - if you don't know the answer, you know where to look and who to ask
• Ability to identify pain points and propose solutions

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .