Cisco Business Systems Analyst CRM Engineering Transformation Office 

United States, Georgia, Atlanta 

550988855

What You'll Do

As a Business Systems Analyst, you will play a key role in the CRM Engineering and Transformation Office team. Your role will involve defining, articulating, and prioritizing the work needed to drive design across various products and teams, ensuring we build the best solutions most efficiently. You'll have the exciting opportunity to work with innovative technologies and microservices in a dynamic and agile environment. Our portfolio of products uses a wide range of technologies and services, from Java and JavaScript to back-end technologies like Kafka queues and Snowflake Databases. This role will lead the entire product life cycle, including requirement analysis, architecture design, code implementation, functional and performance testing, deployment, and support. Working with a small scrum team, you'll apply agile development practices to deliver on this work.

Who'll You'll Work With

Our mission is to empower the sales team, customers, and partners with enhanced business capabilities while simultaneously delivering software platforms that promote simplification, automation, and intelligence in CRM processes. To achieve this, you will be key in driving operational and go-to-market (GTM) process requirements that support SaaS business operations across various groups within our organization.

Who You Are

Key Responsibilities Include:

• Drive capability co-design sessions, assess requirements, and evaluate IT solutions on quality, then influence delivery options to include facilitating sessions with end-users, detailing requirements and user stories.
• Align with business architecture business rules, policies, critical business decisions, cross-program dependencies, and high-level solution designs.
• Evaluate solutions in the light of operational impacts and influence to improve the quality of capability delivery and partner experience.
• Support testing strategy and plan, write test scenarios (SIT/UAT), and Go/No-Go decisions.
• Implement and improve SAAS business processes end-to-end.
• Serve as the conduit to the DevOps team and collaborate with cross-functional stakeholder teams
• Identify, document, and communicate process changes to users
• Apply Agile methodologies, working in sprints

Basic Qualifications

• Bachelor’s degree with 7+ years of experience or Master’s degree with 3+ years of experience or equivalent industry experience.
• 5+ years of experience gathering Salesforce functional requirements using collaboration and visualization tools
• Experience working with project/product management tools (e.g. Aha, JIRA, Confluence)

Preferred Qualifications

• Experience using dashboards/BI tools such as Tableau to build reports
• Salesforce certifications
• Scrum Master certification
• Familiarity with Cisco technologies
• Experience working with sales teams
• Excellent documentation skills
• Excellent planning, interpersonal, and prioritization skills
• A history of leading and supporting successful projects

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).