JPMorgan Outcomes Associate 

United Kingdom, Scotland 

550584781

Job Responsibilities:

• Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved.
• Conduct analysis using complaint data
• Understand end-user needs and influence product maintenance and development.
• Support the creation and delivery of reports.
• Evaluate conduct risks and identify opportunities for improvement.
• Partner with Operations and Product teams to drive change.

Required Qualifications, Capabilities, and Skills:

• Experience in the financial industry, preferably in outcomes testing, RCA, or QA roles.
• Ability to manage own workload and deliverables.
• Skilled in simplifying complex findings.
• Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.
• Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders.
• Excellent oral and written communication and presentation skills, adaptable for different audiences.
• Effective organizational and project management skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience in influencing product development and maintenance.
• Proven track record in evaluating conduct risks and driving improvements.
• Ability to work collaboratively with cross-functional teams.