Amazon Support Engineer Managed Operations 

Germany, Berlin 

54931667

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).
A day in the life
You’ll typically spend your time resolving less time-sensitive issues for software systems in your team’s care, whilst always looking for ways to improve your team’s services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you’ll use your judgement when to escalate, and when to take your time to dive deep and learn. You’ll be the go-to-person for keeping your team’s systems running efficiently.You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.Eligibility requirement
• Fluency in written and spoken English is required
• Successful applicants must have the legal right to work in Germany
• Amazon will provide relocation support for successful applicants relocating within the European UnionAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Berlin, BE, DEU

• Experience working with technical support problems that may cross technology domains and interfacing with complex and/or critical escalations
• Understanding and experience with Linux operating systems and proficient in executing standard operating procedures and using operational best practices
• Experience supporting cloud systems or other software services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems

• Familiarity with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• Able to read scripts or code with comments to understand how something should be operating
• Familiarity operating services in AWS
• Experience performance tuning software applications and optimizing fleet utilization
• Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)