IBM ［ISOC/Kitakyushu］BPO Operation Manager 

Japan, Kitakyushu 

548739826

with clients across the globe.
You’ll work with visionaries across multiple
industries to improve the hybrid cloud and AIchange for your clients is enabled by our
strategic partner ecosystem and our robustincluding Software and Red Hat.
Curiosity and a constant quest for knowledgeConsulting. In your role, you’ll be encouraged
to challenge the norm, investigate ideas
outside of your role, and come up with
creative solutions resulting in ground breakingculture of evolution and empathy centers on
long-term career growth and development
opportunities in an environment that*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*
*Japanese CV is required.

This is a position with IBM Japan Staff Operations Corporation (ISOC).
As a BPO (Business Process Outsourcing) operation manager for HR/General Affairs/Procurement BPO work, you will perform work in a system environment for the client according to procedure manuals, manage project members and execute client facing work.
Required Technical and Professional Expertise
*The position requires business level Japanese language skills (Speaking & Writing, JLPT N1 level)*
*Japanese CV is required.

• Able to take responsibility for the execution of team tasks as a team leader.
• Able to analyze the situation and consider countermeasures/solutions (to improve operational efficiency or when problems occur).
• Team management skills (managing team members’ work proficiency and availability)
• Documentation skills (performance management, report writing)
• Microsoft Office (Excel, Word, Outlook), PDF, and other general office skills
• Management experience (BPO, call center SV experience, experience leading a team, etc.)
• Knowledge of human resources, general affairs, or purchasing operations

Preferred Technical and Professional Expertise

• Experience in Human Resources, General Affairs, or Purchasing (5+ years a plus)
• Willingness to learn and apply the latest technology to business operations.
• Excel functions (SUM/COUNT/VLOOKUP)
• Experience with COMPANY, a core HR system * HR only