Bank Of America Vice President Sr Operations Manager Client 

Philippines, Taguig 

545868360

Responsibilities:

• Lead a team of Service and Fulfillment Associates, coordinating end-to-end client onboarding and product/service implementation
• Manage, coach performance of employees, to achieve excellent results, including ensuring strong awareness of the Bank’s operation risk management procedures and service levels with customers
• Ensure timely adherence to SLA, client commitments, regulations and internal procedures and policies, including timely and effective escalation
• Ensure standardization of processes to achieve efficiency and customer delight
• Responsible for handling a range of client servicing activities, requests and coordination across internal and external stakeholders
• Ensure effective business continuity plan is in place
• Track progress of implementation milestones, managing delays, escalation where necessary
• Support the Bank’s digital/transformation strategy
• Ensure satisfactory Audit results

Skills:

• Minimum 5 years of direct working experience in leading Service and Implementation Teams
• Strong people manager
• Customer focus
• Knowledge on local bank products and services
• Knowledge of all applicable regulatory reporting requirement and guidelines
• Project management and change management skills
• Ability to work with a sense of urgency to meet client SLAs
• Ability to manage alliances, relationship with clients, internal and external stakeholders
• Solid knowledge on problem analysis and problem-solving
• Effective written, listening and verbal communication skills
• Self-motivated, diligent and meticulous