Microsoft Technical Support Engineer - Azure 

Portugal, Lisbon 

543445133

wering and advising themen encounteringproblems withsuch asAzure Resource Manager, Azure Policy and other services used for Azure resource orchestration.work as ONE andidentifying and troubleshootingtechnical issuespartnership with ourproduct engineering colleagues.

, we speak many languages, with an abundance oftalents andand we come fromvariety of cultural

Required
Several years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• Customer Support or Software Development (Cloud Application Development preferred) experience or equivalent.
• Experience in one or more programming languages: C#, C++, Java, Python, Node.js.
• Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions

Experience in one or more of these areas desirable
• Experience in three or more of the following is preferred or plus: Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc
• Troubleshooting skills in Network and DNS is a plus
• Familiarity with Web Servers such as IIS is a plus
• Familiarity with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Language Qualification
English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements