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Cisco Network Support Engineer 
Poland, Lesser Poland Voivodeship, Krakow 
543227825

18.09.2024

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In This Role You´ll:
  • Serve as a trusted technical authority for global Cisco customers and partners.
  • Collaborate with customers and cross-technology teams to resolve complex technical issues.
  • Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
  • Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
  • Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
  • Recognize and submit bugs, provide escalation support, and build reusable lab setups.
  • Produce and share intellectual capital, including documentation and training, for global use.
  • Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
  • Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
  • Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.
Who You Are
  • Problem solver and proven troubleshooting skills.
  • Exposure to Call Control: Cisco Unified Communications Manager.
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
  • Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
  • Experience with Cisco routers, switches, and voice gateways.
  • Knowledge of security practices related to voice and video communications.
  • Analog /digital interfaces.
  • Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
  • Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).
  • CCIE Collaboration is highly desired.
  • Excellent communication skills,
  • Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.
  • Experience in technical support (TAC) or similar job role.

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