Honeywell Senior Director Customer Success Support 

United States 

543138419

You will report directly to our Chief Commercial Officer, HCE and work out of our Atlanta, GA location on a hybrid work schedule.

KEY RESPONSIBILITIES

• Define and execute global Customer Success and Customer Support strategy across HCE businesses and functions.
• Develop and implement comprehensive strategies to drive the adoption, expansion, and retention of our software solutions.
• Establish clear KPIs and metrics to measure the effectiveness of customer success initiatives, track customer health, and drive accountability across the team.
• Oversee large, complex enterprise implementations.
• Drive a customer-centric culture throughout the organization, fostering a deep understanding of customer needs and expectations.
• Establish and manage mechanisms for capturing and analyzing customer feedback, ensuring the continuous improvement of products and services based on customer insights.
• Utilize data and analytics to identify trends, opportunities, and areas for improvement in the customer journey.

BENEFITS OF WORKING FOR HONEYWELL:

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan & Matching
• Career Growth
• Professional Development

YOU MUST HAVE

• 8+ years of experience in a leadership role focused on customer success, including SaaS and ideally in a global technology and/or manufacturing company.
• Experience building customer support/customer success organization(s).
• Track record of successfully implementing customer experience initiatives and driving positive business outcomes.

WE VALUE

• Bachelor's degree in business, marketing, or a related field; advanced degree preferred
• Project management skills
• Ability to develop strategy and translate into actionable plans and drive change through influence
• Deep understanding of SaaS business models, customer lifecycle management, and customer engagement best practices

• JOB ID: HRD227575
• Category: Customer Experience
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States