Uber Merchant Operations Manager EMEA Grocery & Retail Central 

United States, West Virginia 

541212074

As a Merchant Operations Manager, you will play a critical role in supporting and scaling the expansion of our EMEA Grocery & Retail selection (merchant partners as well as the products they sell) while ensuring and maintaining a high standard of operational quality. You will have the opportunity to work directly with various local market and global teams to enable and launch new merchant partners and product categories, while taking ownership of implementing operational improvement solutions.

• Merchant Expansion
• Unlock New Product Categories : Lead efforts to enable merchants to compliantly sell restricted and regulated items (e.g., Alcohol) on the platform by coordinating with cross-functional teams (Operations, Legal, Payments, Safety, Support, and Comms) to meet all regulatory, compliance, and safety requirements.
• Commercial Enablement : Collaborate with sales and account management teams to identify process inefficiencies and merchant pain points, building scalable solutions to enhance merchant management and operations.
• Product Expertise & Best Practices : Develop deep expertise in Uber's Grocery & Retail product suite (including Uber Eats Manager, Uber Eats Orders, Uber Inventory & Catalog platform) and work with Ops & Product teams to ensure merchants operate according to best practices.

Basic Qualifications:

• 3+ years of professional experience in a related field (business operations, tech, analytics, consulting, banking, etc.).
• Demonstrated project management skills, with the ability to prioritize work streams across multiple projects and maintain a high attention to detail.
• Strong problem-solving skills, capable of breaking down ambiguous problems and using data-driven insights to solve them.

Preferred Qualifications:

• Experience working with complex datasets using tools like SQL, Excel/Google Sheets to derive insights and make data-driven decisions.
• Proven experience in designing and scaling operational processes, particularly those related to performance, regulatory, or compliance standards.
• Experience in external partner/client/account management, with a focus on enabling commercial teams to ensure merchant partners succeed on the platform.

At Uber, we care about your overall well-being and want to support you in both your professional and personal life. We offer a holistic set of benefits that includes comprehensive healthcare, Uber credits, parental leave, and a paid 4-week sabbatical every five years. Learn more about our benefits .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .