Cisco Customer Delivery Software Architect 

United States, Georgia, Atlanta 

540213906

Your Impact:

• Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value.
• Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation.
• Partner with the client Project Managers and internal Project Managers to validate that high-level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project / program outcome.
• Perform configuration of the entire Cisco Splunk Observability product suite to meet the customer requirements.
• Facilitate appropriate workshops and other sessions as necessary to capture business and technical requirements, current and desired states, and deliver a best-practice based global architecture and implementation.
• Define global architecture to meet desired state vision including business, application, data, technical, integration and security architectures.
• Provide oversight at key milestones and manage expectations during the project implementation lifecycle.
• Provide technical leadership and contribute to key decision making related to new solutions and products, cross-product integrations, and product upgrades.
• Ensure successful delivery of desired outcomes by engaging in risk management and mitigation, and operational program governance.
• Effectively build and leverage relationships within the client organizations and internal to ensure success.
• Develop strong technical champions and coaches within project teams.
• Mentor client team members in their area of subject matter expertise.

Minimum Qualifications:

• Bachelor’s Degree in CS or relevant technical field experience and/or 3-5 years of related Observability experience.
• Experience leading project implementation teams and being responsible for delivery at large enterprise clients.
• Self-starter; demonstrates initiative and leadership across projects and within the team.
• Successfully manages stakeholder expectations through solid communication and documentation.
• Strong leadership and interpersonal skills. Ability to interface at all levels within an organization, technical to senior management.
• Ability to process and advocate client requirements and product gaps into the development (R&D) organization.
• Demonstrable experience deploying observability solutions and associated infrastructure, within both on-premise and cloud environments in large complex global enterprise environments.
• Configuration experience with Windows, Linux operating systems (bash, shell)
• Technical implementation experience defining metrics, thresholding and reporting baselines.
• Strong experience in analysis, design, and technical documentation.
• Familiarity with Splunk/AppDynamics and / or other cloud monitoring tools, including APM, Infrastructure, Logs, Synthetics, and RUM
• Certifications or equivalent experience with cloud native technologies across multiple cloud providers (Docker, Kubernetes, EKS, GKS, OpenShift etc.)

Preferred Qualifications:

• Deploying, configuring and visualizing OpenTelemetry pipelines.
• Previous experience in observability services delivery.
• Certifications or equivalent experience with cloud native technologies across multiple cloud providers (Docker, Kubernetes, EKS, GKS, OpenShift etc.)
• Configuration experience with system API administration/management.