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Apple AppleCare Fraud Investigator - Dutch Speaker Ireland, Cork 539592484
07.04.2025
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Inclusion is a shared responsibility, and we hold ourselves and one another accountable for encouraging a culture where everyone feels seen, heard and inspired to do their best work.
- Participate in project management and user acceptance testing (UAT) processes.- Leverage internal resources and analytical research for resolutions.- Monitor trends in transaction errors and analyze reports.- Handle enterprise level agreement enrollment and support external and internal escalations.
- Proficient in Dutch and English (required to support market)
- Proven experience in customer service role
- Excellent analytical and problem-solving skills
- Strong decision-making and judgment abilities
- Customer-focused with a keen eye for identifying outliers in data sets
- Experience improving workflow and system efficiencies through documentation and process optimization
- Ability to set clear goals, communicate a vision, and deliver results
- Proficient in SAP, spreadsheet management, and Keynote
- Excellent written and verbal communication skills
- Positive attitude in fast-paced environments
- Comfortable with ambiguity and making independent decisions
- Proven Experience in fraud prevention roles
- Collaboration skills across teams, managers, and business partners globally
- Extraordinary attention to detail in case management and follow-up
- Target-oriented with a strong ability to meet deadlines
- Highly organised with strong multitasking skills
- At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
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