Inclusion is a shared responsibility, and we hold ourselves and one another accountable for encouraging a culture where everyone feels seen, heard and inspired to do their best work.
- Participate in project management and user acceptance testing (UAT) processes.- Leverage internal resources and analytical research for resolutions.- Monitor trends in transaction errors and analyze reports.- Handle enterprise level agreement enrollment and support external and internal escalations.
Proficient in Dutch and English (required to support market)
Proven experience in customer service role
Excellent analytical and problem-solving skills
Strong decision-making and judgment abilities
Customer-focused with a keen eye for identifying outliers in data sets
Experience improving workflow and system efficiencies through documentation and process optimization
Ability to set clear goals, communicate a vision, and deliver results
Proficient in SAP, spreadsheet management, and Keynote
Excellent written and verbal communication skills
Positive attitude in fast-paced environments
Comfortable with ambiguity and making independent decisions
Proven Experience in fraud prevention roles
Collaboration skills across teams, managers, and business partners globally
Extraordinary attention to detail in case management and follow-up
Target-oriented with a strong ability to meet deadlines
Highly organised with strong multitasking skills
At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.