Citi Group Procedure Analyst 

Poland, Warmian-Masurian Voivodeship 

538764404

The ISG Operations Change Management & Governance (OCMG) Team within Citi’s Information Services Group (ISG) organization includes the following regulatory change management and operational readiness support for the following functions: Client Onboarding, Documentation Operations, Entity Data Management, Accounts Control and Securities and Pricing.

This role will report to the OCMG Procedure and Training Workstream Manager.

Responsibilities:

• Independently owns and work with business partners and stakeholders to capture procedures based on various requirements within targeted timelines.
• Plans, directs, prioritizes and coordinates multiple projects while managing various groups of stakeholders to ensure on-time implementation
• Conducts process and procedure impact assessments for upcoming change requests in terms of effort, volume, line of business, business function, risk and other necessary requirements.
• Supports Change Management Specialists in meeting regulatory compliance and governance guidelines.
• Follows change and procedure management processes to ensure appropriate controls and approvals are in-place on new and existing procedures.
• Drives procedure enhancement and simplification initiatives to gain process efficiency, quality improvements and user friendliness.
• Researches, plans and delivers solutions to streamline, consolidate and standardize procedures using industry best practices for identifying business and technical requirements.
• Develops interim procedures for technical or system-related dependencies.

Qualifications:

• 2+ years of technical writing, procedure development or change management experience.
• 1-2 years of Operations back-office experience in the banking industry is preferable.
• 1-2 years of project management experience preferred.
• Strong communication and leadership skills that drive projects with various stakeholders to meet stringent deadlines.
• Strong ability to work with others to create strong partnerships.
• Ability to navigate changing priorities and maintain flexibility while working in a fast-paced environment.
• Strong listening skills and ability to convert feedback into viable solutions.
• Disposition to identify problem solutions doing so with a high level of resiliency.

Education:

• Professional certification in technical writing, project or change management preferred.

What we offer:

• Competitive salary connected with discretionary annual performance bonus
• Free access to learning platforms (eg. Udemy) which develop skills and individual interests
• Social benefits: private medical care, Multisport, Employee Assistance Program, group insurance, pension program
• Work in a diverse and inclusive environment
• Available multiple affinity and social networks & voluntary activities to engage with
• Cooperation with teams around the world,
• Support of work-life balance

Time Type:

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