Amazon Enterprise Support Manager ES - Amazon Dedicated Cloud 

United States, Texas, Arlington 

538573100

· Manages assigned Enterprise accounts and oversee support cases
· Completes analysis and presents periodic reviews of operational performance to customer
· Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
· Makes recommendations on how new AWS offerings fit in the company architecture
· Advocate for customer features and requirements within AWS (be their voice internally)
· Participates in customers meetings (onsite or via phone)
· Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
· Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.*While this role is posted in Herndon, Virginia, this position can also be located in: Denver, CO; Seattle, WA.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
- 6+ years of technical engineering experience
- 4+ years managing technical teams
- Passionate about customers and new technology
- Experience working with enterprise software companies