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Apple Contact Center Infrastructure IVR Engineer United States, Texas, Austin 53776312
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Description
- Design, document, and implement User Acceptance Testing and production validation testing scenarios and scripts- You will act as the execution lead to assure that project deliverables are fulfilled on time and to an impeccable degree of quality
Minimum Qualifications
- 3+ years of experience with contact center telephony architecture
- Direct professional experience building and supporting IVR enterprise solutions such as Genesys GVP, speech recognition, and DTMF applications
Preferred Qualifications
- Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
- Proficient at creating easy-to-understand flowcharts and pictorial representations of technical solutions for a non-technical audience
- Experienced in evaluating risks and benefits of different solution options
- Uses discretion to operate under general supervision in selecting methods, techniques and evaluation criteria
- Bachelors degree or higher preferred
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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