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Apple Contact Center Infrastructure IVR Engineer United States, Texas, Austin 53776312
03.04.2025
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- Design, document, and implement User Acceptance Testing and production validation testing scenarios and scripts- You will act as the execution lead to assure that project deliverables are fulfilled on time and to an impeccable degree of quality
- 3+ years of experience with contact center telephony architecture
- Direct professional experience building and supporting IVR enterprise solutions such as Genesys GVP, speech recognition, and DTMF applications
- Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
- Proficient at creating easy-to-understand flowcharts and pictorial representations of technical solutions for a non-technical audience
- Experienced in evaluating risks and benefits of different solution options
- Uses discretion to operate under general supervision in selecting methods, techniques and evaluation criteria
- Bachelors degree or higher preferred
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