JPMorgan BCE Credit Ops Manager II 

United States, Arizona, Tempe 

537616084

As a Credit Ops Manager II, you will supervise the daily operations of a credit card analyst team. You will join the lending operations function within Card Lending Services as well as manage a dynamic team of lenders who underwrite business card and corporate liability card requests for new and existing Chase’s customers. You will manage and help management develop and implement strategies to improve quality by providing feedback regarding trends and making recommendations for revisions to credit policies and/or make recommendations to procedures and proposing ideas to close gaps on missed opportunities and/or process improvements. You will manage and will be responsible; however, not limited to the following activities.

Job Responsibilities:

• Providing direct and professional feedback to credit analysts including secondary deal reviews and providing further enhancement to an analyst’s underwriting rationale. Also, managing day-to-day activities which includes schedule adherence, quality, production, turnaround times and the overall lending process (including financial spreads and underwriting)
• Completing in-person or virtual side by sides to provide direct feedback based on an individual’s designated daily tasks while providing guidance to improve turnaround time, quality and overall production
• Managing to departmental expectation which include schedule adherence , production standards , turnaround times and quality standard by creating daily reporting
• Handle request inquiry and escalation calls, where applicable
• Complete and manage to daily/weekly/monthly expectations for production, turnaround times and quality
• Review daily, weekly and monthly reports to ensure team consistency
• Identify operational efficiencies and provide clear concise recommendations to improve, where applicable
• Strong ability to plan, prioritize and execute tasks
• Complete ad-hoc projects and requests as needed

Required qualifications, capabilities, and skills:

• Minimum 3 years of commercial operations management experience with a concentration in business card or commercial card lending;
• Minimum 3 years commercial and business judgmental underwriting experience required
• Bachelor's degree in a business-related discipline (Finance, Economics or Accounting, MBA a plus)
• Successful completion of a major corporate bank commercial training program (or the equivalent corporate banking/corporate finance or accounting experience) and possess accounting and finance knowledge, and commercial banking experience
• Thorough understanding of judgmental commercial credit risk assessment, including in-depth understanding of financial statements, balance sheets, income statements, and statements of cash flow
• Superior oral and written communication skills, with proven ability to interact effectively with customers and internal stakeholders at various levels in the organization
• Proficiency in judgmental commercial underwriting transactions and analytical skill sufficient to enable independent development of commercial and business card requests for all industries, line sizes and complexity
• Strong analytical and problem-solving skills and ability to investigate, recommend and initiate process improvements
• Approach problems logically and with good judgement to ensure the appropriate outcome for customers and the firm, making appropriate decisions quickly and effectively
• Proven ability to communicate verbally and in writing with internal and external customers and with various levels of management and possess strong customer focus with the ability to have detailed conversations with our customers, while documenting conversations thoroughly and concisely
• Strong ability with a proven track record of providing coaching and talent development and the ability to manage within a high-paced team environment

Preferred qualifications, capabilities and skills:

• Demonstrate resiliency and adaptability in a fast-paced environment
• Abide by all applicable regulatory and department practices and procedures and be results-oriented and demonstrate enthusiasm, resilience under stress, and a will-to-win attitude along with being flexible in adapting to changing volumes, tasks and areas of focus and open to change, with the ability to quickly learn new processes and adapt to ever changing environment
• Demonstrated strong analytical thinking, sound problem solving, and independent decision- making ability
• Computer skills specific to Microsoft products and proprietary systems, including ability to navigate multiple systems/windows simultaneously