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• Acting as Level 3 escalation point for issues/inquiries.
• Lead development of new services and changes in the existing ones.
• Build integrations and connectors to other systems such as SAP, Exchange, Active Directory, etc.
• Implement custom workflows and approval policies.
• Apply automated solutions to shift operational activities to supporting levels.
• Bachelor degree in Computer Science, Management Information Systems, Engineering or related field or equivalent combination of education and experience.
• Identity and Access management knowledge (not mandatory).
• Software development.
• High skills for troubleshooting and root cause analysis.
Mgr IT Operations
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