Citi Group Applications Support Intermediate Analyst 

Canada, Ontario 

536962260

Responsibilities:

• The Applications Support Intermediate Analyst provides technical and business support for users of Citi Applications.
• Utilizes good understanding of applications support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience.
• Expertise in SQL, Linux data searches, troubleshooting skills, and managing critical production environments.
• Basic knowledge or interest about applications support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem management tools.
• Understands how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree or equivalent experience

Time Type: