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JPMorgan Retail Service Account Specialist Bilingual English Spanish Required United States, Arizona, Tempe 536665447
07.12.2024
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Job responsibilities:
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
- Work in a call center environment that requires 100% phone-based customer interaction handling approximately 80-120 inbound calls per day
Required qualifications, capabilities, and skills:
- Reading and speaking in both Spanish and English fluently is required for this role
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma or GED required
Preferred qualifications, capabilities, and skills:
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
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