Capital One Process Coordinator - Subpoena Fulfillment 

United States, Illinois 

536009644

Process Coordinator - Subpoena Fulfillment

Also part of the core job function is customer account research, document collection, and coordination with internal business groups. The Principal Coordinator must be able to manage multiple responsibilities, demonstrate strong judgment, and meet time-bound deadlines.

Primary Responsibilities

• Review and prepare responses to subpoenas and government agency requests for customer account information consistent with the best interests of customer / company

• Interact with business lines to research account systems of record to compile requested information.

• Evaluate account information received from all business lines to ensure completeness, quality, and accuracy consistent with subpoena requests.

• Communicate with requesting parties/agencies to resolve ambiguous requests.

• Notate relevant request and response information in system of record

• Manage workload in an efficient manner to insure requests are completed timely and within stated team benchmarks

• Identify and solve issues within scope and escalate to management in a timely manner

• Actively support and comply with team and department objectives

• Ability to prioritize tasks and manage deadlines

• Assist with team administrative functions, reporting, and special projects (as needed)

Basic Qualifications

• High School Diploma, GED or equivalent certification, or military experience

• At least 1 year of experience in Google Workspace and Excel

Preferred Qualifications

• Bachelor’s degree

• Strong written and verbal communication skills

• Excellent organizational skills and time management

• 1+ years of experience in a law firm OR legal department

• 1+ years of experience in financial services industry

This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are options for in-person days for associates to spend time together working in our beautifully-designed team areas.

Riverwoods, IL: $56,800 - $64,800 for Process Coordinator II

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.