JPMorgan Lead Experience Designer - Payment Operations Vice President 

United States, Illinois, Chicago 

535393933

Lead the design strategy, ensuring innovative, inclusive, and user-friendly experiences in our product offerings.

Job responsibilities

• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Lead strategic initiatives and design teams to meet business objectives
• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Required qualifications, capabilities, and skills

• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Experience leading design teams and actively contributing to experience design when needed
• 5+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

Preferred Qualifications, Capabilities and Skills

• Comfortable with structuring and planning design work in cross-functional contexts
• Prior experience designing applications within complex business domains (financial services, other)
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards