EY Business Transformation - Senior Consultant 

Trinidad and Tobago, Port of Spain, Port of Spain 

533156278

• - Helping our clients to reimagine, innovate, and mobilize business and operating models by leveraging digital, technology and data.
• Customer Experience- Creating differentiated experiences for people, customers and employees and designing new paths for sustainable value creation and transformation of our clients’ marketing, sales and service organizations
• Transformation Delivery- Implementing transformation through enterprise agile design, product and service management tools

Your key responsibilities

• Collaborate with EY leadership and client teams to plan, design, and deliver solutions for complex business challenges, integrating strategy, operating models, experience design, and execution.
• Lead process mapping and reengineering initiatives to identify inefficiencies and design optimized workflows.

• Contribute to the design of customer experience strategies that enhance engagement and create measurable business value.

• Drive project management activities, ensuring timely delivery of high-quality outputs aligned with client priorities.
• Support development of scalable digital solutions and innovative approaches to client issues.
• Participate in business development, including client pitches and proposals.
• Build strong client relationships, manage expectations, and provide insights on industry trends and performance drivers.
• Stay current on digital transformation tools, consulting methodologies, and sector developments.

Skills and attributes for success

• Proven ability in process mapping and process improvement methodologies.
• Strong project management skills, including planning, execution, and stakeholder engagement.
• Expertise in customer experience design and operational excellence.
• Excellent communication and interpersonal skills for effective collaboration.
• Demonstrated consistency in values, principles, and work ethic
• Demonstrated critical thinking skills, with the ability to analyze situations, identify and analyze problems, and generate effective solutions
• Structured problem solving, quantitative analysis, and storytelling skills.

What we look for

• A Bachelor's degree in Management, Finance, Business, Design Innovation or a related field. A Master's degree would be considered an asset
• Certifications such as CPA, PMP, Lean Six Sigma, and Agile Design, Scrum (DAVSC, DAC, or equivalent) are highly preferred
• 5-7 years of proven experience in project management, business analysis, process reengineering or process design, innovation and/or transformation consulting
• Sector experience in financial services, telecommunications, manufacturing, oil & gas will be considered an asset
• Ability to interpret complex business data to identify issues and develop solutions.
• Good analytical, report-writing and presentation skills