EY SDC DE Operations Service Delivery -- Analyst Alpharetta GA 

United States, Georgia 

532603717

Job Title: SDC Digital Engineering Operations and Service Delivery – Service Delivery Analyst

As a Technology Analyst, you’ll be based in our Service Delivery Center, which is made up of high-performing US-based colleagues who work closely with our experienced advisory professionals. We deliver Technology project-based work and managed services to our clients. Here, you’ll work as part of a project team and will be responsible for the design, build/configuration, testing, analysis, delivery and support of Technology solutions. This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

Your Key Responsibilities

• Review and resolve escalated tickets in ServiceNow (SNOW), ensuring timely and effective solutions for L2 and L3 support issues.
• Monitor and analyze logs in Datadog to identify performance issues and troubleshoot incidents.
• Utilize Bugsnag to track and resolve application errors, ensuring a smooth user experience.
• Collaborate with project build teams to recommend and implement code fixes for complex problems.
• Use OpsGenie to manage incident responses and ensure that alerts are addressed promptly.
• Communicate effectively with team members via Slack to facilitate quick resolution of issues and share updates.
• Create root cause analyses and maintain comprehensive documentation in Confluence for knowledge sharing and future reference.
• Participate in an on-call rotation to address high-severity issues, providing critical support as needed.
• Jira – Ability to create tickets for socialization with Technical Product Owners and Development Teams.
• Willingness and ability to travel up to 25% of the time.

To qualify for the role you must have

• Bachelor’s degree in Computer Science or other related field

• A minimum of 2 years’ experience in technology software development
• Strong experience in Java 17, Spring Boot, and microservices is required; familiarity with mobile development (Kotlin, iOS, Android) is a significant plus.
• Proficient debugging skills to identify and resolve issues efficiently at both L2 and L3 levels, including experience with Bugsnag for error tracking.
• Candidates located in Atlanta area are highly preferred, with additional consideration for team members on the West Coast to enhance coverage.
• Ability to work collaboratively in a team environment and contribute to project success.
• Knowledge of Agile methodologies and DevOps practices.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and analytical thinking.
• Proactive attitude with a willingness to learn and adapt.
• Experience in client interaction and stakeholder management.

Ideally, you’ll also have

• Experience with the following technologies:
  • SNOW, Slack, Confluence, OpsGenie, Datadog, Bugsnag

What we look for

We’re interested in intellectually curious people with a passion for finding new and innovative ways to make things better. You’ll also need to be a self-starter and quick learner with a strong background in computer science from both theoretical and practical points of view. If you’re ready to be the future of the group and make your mark in a growing business, this role is for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.