Skai Client Success Manager Data Analytics 

United States, New York, New York 

532238272

Duties and Responsibilities:

● Drive day-to-day client relationships, working directly with client project owners

● Work to drive client retention and identify business growth opportunities

● Manage all aspects of early-stage clients’ use of theIncrementality platform, from data management and client onboarding through incrementality experiment design, data result analysis, identify anomalies and provide strategic recommendations

● Gain in-depth knowledge of incrementality testing methodologies and data models. Effectively communicate technical concepts and analysis results to clients, demonstrating expertise and building trust.

● Provide initial, and ongoing training to clients to enable them to effectively use the

● Provide technical support, best practices and strategy recommendations

● Communicate regularly with the customer to evaluate satisfaction

● Articulate and understand clients’ business goals to anticipate future needs and help determine the ideal solution

● Partner closely with data science, product development, sales, technical account management, and sales engineer teams to drive platform innovation, process improvements, and capture market opportunity

● Other duties, as assigned

● A background in and passion for data management and analysis

● An ability for identifying opportunities to make everyone around them successful

● Phenomenal communication skills and an ability to connect with others across time, space, experience, and cultures

● Demonstrated organization and project management skills

● A solutions oriented mindset

● Passion and dedication

● Drive to win and overcome all challenges

● Ability to work both independently and as part of a team

● Excellent time management skills

● Experience balancing competing priorities and demands

● Experience collaborating with cross-functional teams

● Ability to elicit client feedback to help direct continuous improvements

● Ability to perform detailed client audits to identify client needs or workflow gaps

Position Requirements:

● B.A. or B.S.

● 2+ years experience in client services and/or technical project management

● Advanced Microsoft Excel skills

● Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing data analytics desired

● Familiarity with adtech media and/or measurement platforms

● Demonstrated experience in working with clients on engagements focused on media or marketing measurement

● Demonstrated experience creating client-facing collateral

● Python experience is a plus