Microsoft Senior Program Manager Process Standardization 

United States, Washington 

532125258

MicrosoftCloud Operations and Innovation (CO+I)is the engine that powers our cloud services.

Within CO+I, theCore Datacenter Services (CDS)teamis responsible forIT processesinto IT production support services delivered by Datacenter Operations including, fleet health remediation, and content migration, while also introducing new services to support engineering efforts.

our culture every day.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
• Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location.
• This role is eligible for hybrid or remote work, up to 50%.

Required/Minimum Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, datacenter operations, or product development
  • OR equivalent experience.
• 2+ years of domain knowledge within datacenter operations, server repair, information technology, and/or shop floor processes with experience mining these processes to produce insights.
• 2+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Experience in IT process management and cross-functional project management, or agile productdevelopment.
• Excellent collaboration skills, with the ability to work effectively with engineering partners and stakeholders.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 20, 2024.

• Define and manage IT service delivery processes, including resource scheduling, task assignment, ticket management, and incident management.
• Ensure processes enable Datacenter Operations tomaintainservice level agreements for IT production support services, such asbreakfix, planned maintenance, fleet health remediation, upgrade and retrofit, simple change, investigation, content migration, audit, and inspection.
• Integrate tools and standards to enable Datacenter Operations to use processes effectively, including tool and equipment checkout and maintenance.
• Partner with training development and engineering partners toimplement training programs to ensure compliance with IT work standards and processes.
• Collaborate with engineering partners to adapt IT processes to meet new and evolving requirements across all cloudscenariosand datacenter designs.
• Monitor and improve IT process predictability, efficacy, and efficiency to reduce time and cost to return-to-service.
• Provide stakeholders with tools, reports, and escalation paths needed tomonitorand manage IT work demand, forecast, queue, and fulfillment.