Capital One Director Project Management - Bank Modernization Program Operations Lead 

United States, Virginia, Arlington 

531240386

Center 2 (19050), United States of America, McLean, Virginia Director, Project Management - Bank Modernization Program Operations Lead

Obsessing over the program experience and operating efficiencies should be in your DNA, along with a visionary operations servicing mindset, and exceptional well managed judgment. You will provide critical leverage in overseeing key processes ensuring delivery, and effective communication across stakeholders. You will chart the course for scaling these processes and functions and need to possess a strong intellect, and have a proven track record of influencing with excellent verbal and written communication skills working with a senior management team.

General Responsibilities

• Drive transformational process rigor in the program operations

• Lead and deliver the most critical operating processes to scale and establish operational efficiency

• Cast vision for operations excellence and build an inventory of the highest leverage process enhancements or automations that accelerate scale of the program operations

• Build and lead a team of high performing associates to deliver highly effective processes and controls

• Ensure processes are operating at the pace of the program to ensure effective and timely decisioning, impediment mitigation and stakeholder communications.

• Lead the risk and audit activities for the program, ensuring the program is well managed at all times

• Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive program operating outcomes

• Oversee and manage scaling of talent and onboarding activities to position the program for success

• Apply strong communication skills to influence program operating efficiencies and effectiveness of

• Regularly and systematically use data to uncover opportunities, track process performance, and influence decision making

• Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts

The candidate will demonstrate a proven track record of:

• Strong business judgment, leadership, and integrity: Be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to the program

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Operational excellence: Proven track record of excellent program management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Clear results orientation: Display an intense focus on achieving both short and long term goals and be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

• Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda

• Be a collaborative team player

• Highly motivated individual that can work autonomously and can independently take initiative

• Ability to navigate ambiguous situations and bring clarity to problem solving

Basic Qualifications:

• Bachelor’s Degree

• At least 7 years of Process, Project, or Program Management experience

• At least 5 years of People Management experience

Preferred Qualifications:

• Masters in Business Administration

• 10+ years of Process, Project, or Program Management experience

• 3+ years of Operations experience

• 7+ years of People Management experience

• 2+ years of Learning & Development experience

• PMP, Lean, Agile or Six Sigma certification

New York City (Hybrid On-Site): $202,400 - $231,000 for Director, Project ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.