Bank Of America Officer Client Fulfillment Global Banking Operations 

Australia, New South Wales, Sydney 

529566675

Responsibilities:

• As a strong team player work with the Manager and team to prioritize client requests to execute onboarding projects to deliver products and services in a “Speed to Market” methodology
• Effectively manage multiple projects through Case Tracking disciplines completing within SLA timeframes.
• Timely responses to implementation and associated queries / requests from internal partners
• Respond to clients queries in a timely manner and to include relevant internal partners where appropriate.
• Master and utilize the many Bank systems to support the tasks associated with making the role a success.
• Liaise with Global Payment Solutions (GPS) support functions (Product, Legal, Compliance, Operations) to ensure the Fulfilment team’s services are operationally and risk efficient.
• Ensure a smooth transition for clients to the Bank’s dedicated Service team.

Skills:

• Proven experience in a client facing, project management environment.
• Strong communication skills – both written and verbal
• Knowledge of Cash Management and Trade products
• Technical understanding of banking services, particularly online banking, ‘Host to Host ‘infrastructures and ERP systems
• The ability to maintain a customer focus whilst negotiating an international staff network.
• An exceptionally strong desire to succeed in a challenging and demanding high performance environment.
• Proactive learner and self-starter seeking continuous improvement in all job-related aspects.